Find out what your new Subaru can do for you.

As you know, vehicles today are very sophisticated. Many of our customers develop more questions after they have the car for a few weeks. Your new Subaru vehicle is engineered with advanced technology to make sure you’re safe, comfortable, and entertained on every drive.

To make sure you’re familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You’ll have a one-on-one appointment at Puente Hills Subaru with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle’s systems.

Schedule your Love-Encore delivery, and receive a
Complimentary Gas Card.

Just a few of the comments from customers
who’ve experienced a Love-Encore visit:

"What a great service this was. I had so many questions, even after reading through the manual. Clayton was friendly, clear about the features, and really made the whole encounter fun as well as informative. I felt more confident about driving and using the special features, especially EyeSight®, which I love."
"Kevin was very patient and we were so impressed not only with him, but also with all the technology available on our new Subaru Outback. The Love Encore training is a wonderful service."
"I think this was an excellent experience. At time of delivery, you are very overwhelmed, and you do not necessarily absorb all the information. Having this two weeks later gave me a chance to focus on what I am interested in, and I was able to drill down to my specific questions and issues at the time of the follow up visit. Great program!"

Contact your Subaru Star Delivery Specialist to
learn more or schedule a Love-Encore visit.

  • Lloyd F. Reese
    Delivery Specialist - Subaru of America SubeSTAR
    (213) 446-4299

    Twenty years ago, Lloyd Reese decided it was time to get moving. Twenty years later, he shows no signs of slowing down.

    For the first 30 years of his adult life, Lloyd worked with patients, providers and lab techs and as a Certified Phlebotomy Technician at the renowned Cedar-Sinai Medical Center in Los Angeles.

    Then in 2000, an associate's degree in cinema from Los Angeles City College led Lloyd onto a new path: his own TV, cinema, theater and video production business, which he operated from 2003 until 2013.

    On a day toward the end of that chapter, Lloyd found himself at Puente Hills Subaru, working out the details for a pre-owned vehicle he was purchasing.

    "The Finance Manager mentioned I had a nice personality. One thing led to another, and here I am," Lloyd says.

    Read Lloyd's full biography here.

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Hear From More Satisfied Customers Who Have Recently Completed a Love-Encore Visit:

"The Subaru Love-Encore Delivery Program is extraordinary. Having the opportunity to learn one on one in full detail the Functions, Features, and Driver-Assist Technology in my 2020 Subaru Outback was an amazing experience for me.

First, having the Love-Encore Delivery at my home was Great Customer Service. There simply would have been no way for the salesperson in the initial delivery process, after the sales process to provide such detailed and precise information. Lloyd Reese, Delivery Specialist, took the time to explain what the re-delivery process was all about. He made sure up front that he would be answering specific questions I had regarding the Functions, Features, and Driver-Assist Technology of my 2020 Outback. Make no mistake, it was all about me and my new 2020 Outback. Lloyd listened and responded in a very professional, courteous, and timely manner.

Lloyd was simply "Outstanding", his knowledge, skills, and method of teaching made it easy for me to understand. Lloyd took his time and made sure I fully understood the information being shared. Lloyd was polite, friendly, funny, and sociable, going well beyond what I have ever imagined. He was "Extraordinary", an asset to the Puente Hills Subaru Dealership. Lloyd made me feel "Special", by sharing being part of the Subaru Family, he would always be available, "just a phone call away". I thank Puente Hills Subaru and Subaru of America for the Love-Encore Delivery Program.

Not only did I learn how to Captain my Subaru Outback. I also received a Complementary Gift Gas Card for my time. I can totally see why J.D. Powers and Associates named the Subaru of America Love-Encore Delivery Program one of the best in the country. What a wonderful accolade, and well deserved."

Confidential, March, 2020

"Lloyd was really thorough and very friendly and knowledgeable. There was so much covered I know my wife and I will need additional help in the future understanding the system. This has nothing to do with Lloyd, he was amazing. It has to do with the amount of information and our lack of computer savvy."

Gerald Maiques, January 3rd, 2020

"In all the vehicles I've purchased in the past 50 years I have never had a follow up introduction or customer care with a new car. Thank you!"

Rosemarie Roman, December 12th, 2019

"He was very professional and knowledgeable. He was patient with me and answered the entire question I had and he was in detail with everything and took his time. I appreciated the service."

 Michael Saenz, December 11th, 2019

"Mr. Reese was very professional and courteous which seems to be a lost characteristic nowadays. I'm glad that he provided extraordinary service. I learned everything about my WRX STi and I highly recommend the love encore delivery for every purchase"

Confidential, November 27th, 2019

"Lloyd showed my wife and me how to operate our new Forester answered all our questions. He is very knowledgeable and up to date with my Subaru model. He is an asset to your dealership."

Steve Richardson, November 20th, 2019

"The level of service we have experienced during our purchase of our Subaru is exceedingly above anything we have ever experienced during a purchase of any of our previous autos including our purchases of Mercedes Benz S550's!"

William Byron, November 12th, 2019



Love-Encore Visit Customer Photo Gallery:



Teresa Cuella, Owner 2018 Subaru Crosstrek 2.0i Premium

 

Teresa Cuella, Owner 2018 Subaru Crosstrek 2.0i Premium



Taa Palmer, Owner 2018 Subaru Impreza 2.0i Sport



Taa Palmer, Owner 2018 Subaru Impreza 2.0i Sport

The Subaru Star Delivery Specialist, Your Vehicle Technology Expert.

Once you take ownership of your new Subaru, your Puente Hills Subaru Star Delivery Specialist will schedule a return to the retailer for a Love-Encore visit. This should take place within 14 to 45 days from your original delivery date. This is your opportunity to ask questions about your vehicle’s features and functions. With the help of the Star Delivery Specialist, you will be confident understanding how your vehicle’s technology enhances your driving experience.

Your specialist will explain and demonstrate how to use the systems seen on the right, plus many more, and set them up to work best for you. You will also learn about SUBARU STARLINK™ connected services and how to enroll. Please note this process may take about 30 to 60 minutes. The Star Delivery Specialist is your go-to contact for all of your technology questions before, during, and after taking ownership.