Lloyd F. Reese, Subaru Star Delivery Specialist, became a member of the Puente Hills Subaru Family in March of 2013, after a successful and rewarding 30-year career in Cedar-Sinai Medical Center's Pathology & Laboratory Medicine, Clinical Chemistry Division, followed by a gratifying and rewarding 10 years in the Entertainment Industry; Cinema, Television Broadcasting, Television Production, Video Production, and Theatre Production.  The discipline, patience, listening skills, and focus Lloyd acquired in those careers has allowed him to utilize those same attributes in his current position as a Subaru Star Delivery Specialist.

Subaru vehicles continue to evolve and become more sophisticated. Subaru of America recognizes the importance to communicate these advancements to our customers and assist them in understanding and fully utilizing the features and benefits of their new vehicles. The Subaru Star Delivery Specialist is the "Go to Person", to explain technology to customers before, during, and after delivery. The Subaru Star Delivery Specialist is responsible for answering customer questions regarding technology in the showroom and on the service drive.

Lloyd is the consummate professional, illustrated in his character, integrity, and work ethics. Lloyd's dedication and commitment to the Sales/Process Focus has been demonstrated and showcased throughout his seven-year plus tenure with Puente Hills Subaru, beginning as a Retails Sales Associate in March of 2013. Lloyd's "Team Player" positive attitude, perseverance, drive, talent, determination, and organizational skills were soon recognized. In June of 2013, Lloyd was the recipient of the 2013 Subaru of America / Puente Hills Subaru Walk-Around Champion Award, followed in August of 2013, with a promotion to the position of Internet Sales Manager. In 2014 Lloyd was the recipient of the Puente Hills Subaru Employee of the Year Award.

Furthermore, from 2014 thru 2017, Lloyd focused on Community Involvement / Community Relations. He utilized his Degree in Cinema / Television Production along with his Professional Photography experience. Lloyd integrated photography & videography developed and produced several projects for Puente Hills Subaru.

  • Vehicle Advertising, Used Car Vehicle Inventory
  • The Circle of Friends Non-Profit Community Organization
  • Puente Hills Subaru Video Slideshow Presentation
  • Puente Hills Subaru Employee Portraits
  • Thomas J. Doll, Subaru of America President & CEO visit to Puente Hills Subaru
In March of 2017 Lloyd was promoted to the position of Assistant Sales Floor Manager; managing six Retail Sales Associates and six Internet Sales Managers. In this position, Lloyd integrated and utilized his Problem Solving and Conflict Resolution training and experience.

Later in June of 2017, Lloyd was offered the new position of Subaru Star Delivery Specialist, created by Subaru of America. In October of 2017, Lloyd attended and graduated from the Subaru Star Academy, becoming a Certified Subaru Star Delivery Specialist. The new position needed to be developed and structured within the Puente Hills Subaru Dealership.

Lloyd utilized his patience, resilience, tenacity, and resources. Funneling all the knowledge and experience attained from the three previous positions he held at Puente Hills Subaru, to make the Subaru Star Delivery Specialist position work. Lloyd also integrated his Customer Relations experience; Customer OLP Surveys, Problem Solving / Conflict Resolution, and Troubleshooting. Through Lloyd's endless efforts, management, staff support and cooperation. Lloyd developed the Subaru Star Delivery Specialist position into a viable commodity within the Puente Hills Subaru Dealership, receiving recognition in the Subaru West (WST) / WST-LAX-02 Zone. Lloyd also contributes to the growth and development of the Delivery Specialist Program Page on the Puente Hills Subaru Website, providing still photography & videography, along with customer comments.

Lloyd's continued passion for learning manifested growth, development and success into the Puente Hills Subaru, Subaru Star Delivery Specialist position. In July of 2018, for the second time, Lloyd was the recipient of the Subaru of America / Puente Hills Subaru Walk-Around Champion Award. Lloyd enjoys his work and was recognized in the Puente Hills Subaru March 2019 Newsletter with the Employee Spotlight. In November 2019, Lloyd attended the Subaru Star Academy, and completed the Subaru Star Academy 2.0 Training Program. Lloyd is a "Team Player"; his gratitude is the solid relationships he has developed with every department within the Puente Hills Subaru Dealership. Lloyd continually demonstrates his compassion and caring for his customer and others. He is always available to assist another whenever and wherever needed. Lloyd is a preceptor and enjoys teaching Continuing In-Service Product Training Sessions with the Sales Staff, along with mentoring and nurturing.  

Lloyd's Customer Service / Leadership Skills are tremendous. He can work with many different types of people and can handle conflicts as they arise between those around him. Lloyd at 65, is the eldest in the Sales Department with the most tenure. Lloyd's not slowing down by any means. Lloyd's ideology, "It's not about him, life is a two-way street". The young staff members share their youth and enthusiasm. Lloyd loves sharing his wisdom and life's experiences.

This year of 2020 has been gratifying and rewarding. Lloyd achieved a perfect score on the 2020 April Subaru StarQuest Trivia Contest. Lloyd's Subaru Purchase Love Encore Delivery Specialist Qrt 2, 2020 April score is 936, with a Survey Quality Index Score of 100%, a Subaru Love Encore Delivery Specialist Score, Report, 3-Month Rolling Score of 960, with a Quality Survey Index Score of 90.4%. Lloyd feels "never ever rest until you Good is Better is your Better is Best".

Puente Hills Subaru

17801 E Gale Ave
Directions City of Industry, CA 91748

  • Internet Sales: (626) 469-5744
  • Service: (626) 495-2978
  • Parts: (626) 263-6219

Hours

  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 9:00pm
  • Sunday 10:00am - 8:00pm

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