Lloyd became a member of the Puente Hills Subaru Family in March of 2013, after a successful and rewarding 30-year career in Pathology & Laboratory Medicine (Study of Diseases), Clinical Chemistry, followed by a gratifying and rewarding 10 years in Entertainment. Lloyd attributes his patience, discipline, focus and listening skills he acquired working in those careers, has allowed him to utilize those same attributes in his current position as a Subaru Star Delivery Specialist.

Subaru vehicles continue to evolve and become more sophisticated. Subaru of America recognizes the importance to communicate these advancements to our customers and assist them in understanding and fully utilizing the features and benefits of their new vehicles. The Subaru Star Delivery Specialist is the "Go to Person", to explain technology to customers before, during and after delivery. The Subaru Star Delivery Specialist is responsible for answering customer questions regarding technology in the showroom and on the service drive.

Lloyd is the consummate professional, illustrated in his character, integrity, honesty and work ethics. His commitment to Sales/Process Focus has been demonstrated and showcased throughout his six-year tenure with Puente Hills Subaru, beginning as a Retails Sales Associate in March of 2013. Lloyd's positive attitude, perseverance, drive, determination, talent and organizational skills were soon recognized. In June of 2013, Lloyd was the recipient of the 2013 Subaru of America/Puente Hills Subaru Walk-Around Champion Award.  Also, in August of 2013, Lloyd was promoted to the position of Internet Sales Manager. In 2014 Lloyd was the recipient of the Puente Hills Subaru Employee of the Year Award. From 2014 thru 2017, Lloyd focused on Community Involvement utilizing his Degree in Cinema / Television Production, along with his Professional Photography experience. Integrating photography & videography, Lloyd developed and produced projects for the Puente Hills Subaru Vehicle Website; Used Car Vehicle Inventory (Photography), Community Relations; The Circle of Friends Non-Profit Community Organization (Video Production & Photography), Puente Hills Subaru Employee Portraits (Photography), along with the Thomas J. Doll, Subaru of America President & CEO visit to Puente Hills Subaru, (Photography, Video Slideshow Presentation). 

In March of 2017 Lloyd was promoted to the position of Assistant Sales Manager; managing six Retail Sales Associates and six Internet Sales Managers. In this position, Lloyd integrated and utilized his Problem Solving and Conflict Resolution training and experience.

Three months later in June of 2017, Lloyd was offered the new position of Subaru Star Delivery Specialist, created by Subaru of America. In November of 2017, Lloyd attended and graduated from the Subaru Star Academy, becoming a Certified Subaru Star Delivery Specialist. The new position needed to be developed and structured within the Puente Hills Subaru Dealership.

Once again, Lloyd utilized his organizational skills, commitment, dedication, drive and perseverance. Funneling all the knowledge and experience from his three previous positions held at Puente Hills Subaru, to develop the new Subaru Star Delivery Specialist position. During the developmental process, Lloyd also integrated his Customer Relations experience; Consumer OLP Surveys and Troubleshooting. Through Lloyd's endless efforts, he developed the Subaru Star Delivery Specialist position into a viable commodity within the Puente Hills Subaru Dealership. Lloyd produced and developed the Delivery Specialist Program Page on the Puente Hills Subaru Website (Photography Videography). Lloyd's continued passion for learning manifested growth and development in the position. In July of 2018, for the second time, Lloyd was the recipient of the Subaru of America/Puente Hills Subaru Walk-Around Champion Award. Lloyd is a team player; his gratitude is his professional relationships that are solid and with every department within the Puente Hills Subaru Dealership. Lloyd continually demonstrates his passion for helping others learn, by sharing and mentoring, conducting Continuing In-Service Product Training Sessions with the Sales Staff. Lloyd truly enjoys his work and was recognized in the March 2019 Puente Hills Subaru News Letter with the Employee Spotlight.

Lloyd continues to excel, in May of 2020 Lloyd was nominated and awarded for recognition of his outstanding performance the Subaru of America SubaruStar. Lloyd's leadership skills are tremendous. He can work with many different types of people and can handle conflicts as they arise between those around him. Lloyd, at 66 years old, is the eldest in the Sales Department, with the most tenure. Lloyd's not slowing down by any means. Lloyd's ideology, "it's not about him, life is a two-way street". The young staff members share their youth and enthusiasm. Lloyd loves sharing his wisdom and life's experiences. Lloyd has a compassion for caring, giving, helping and he is genuinely concerned about his fellow person.  

Lloyd, proud of the achievements of having a Subaru Purchase Love Encore Delivery Specialist Qrt 1, 2021 January score of 1010, with a Survey quality Index Score of 93.3%, Subaru Love Encore Delivery Specialist Scores Report 3-Month Rolling Score of 996, with a Quality Survey Index Score of 79.6%.  Achieving a Subaru Purchase Love- Encore Delivery Specialist Qtr. 1, March score of 992, a Survey Quality Index Score of 90.7, along with a Subaru Love Encore Delivery Specialist Scores Report 3-Month Rolling Score of 994 with a Quality Index Score of 93.5.   

 Author: Lloyd F. Reese, Delivery Specialist/Manager 

 

Puente Hills Subaru

17801 E Gale Ave
Directions City of Industry, CA 91748

  • Internet Sales: (626) 469-5744
  • Service: (626) 495-2978
  • Parts: (626) 263-6219

Hours

  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 9:00pm
  • Sunday 10:00am - 8:00pm

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